Terms of Service
1. Acceptance
By accessing or using carson.systems (the "Site") and any service offered through it (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Site or the Service. The Site and Service are operated by Carson Systems LLC ("we," "us," or "our").
2. The Service
Carson Systems provides an information and gateway site for the Carson Systems product portfolio (Plymouth construction ERP, Routebook HVAC ERP, Frontline AI receptionist) and related services. Subscription terms, pricing, included usage, and renewal terms are set out at the point of purchase or in a separate written agreement. We may modify the Service from time to time. We will give reasonable notice of material adverse changes to a paid subscription.
3. Eligibility
You must be at least 18 years old and have the authority to enter binding agreements on behalf of yourself or your business to use the Service.
4. Acceptable use
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service, our systems, or our service providers' systems; (c) interfere with or disrupt the Service's operation; (d) use automated tools to scrape, harvest, or extract data from the Service without our written permission; (e) submit false, misleading, or impersonating information; (f) use the Service to harass, defraud, or harm any person; (g) reverse-engineer, decompile, or attempt to extract the source code of the Service.
5. Your content and data
You retain ownership of any content and data you submit to or through the Service ("Your Content"). You grant us a limited, non-exclusive, royalty-free license to host, process, transmit, display, and use Your Content as necessary to operate and improve the Service for you. We do not use Your Content to train external AI models.
6. Fees and payment
If the Service is offered for a fee, you agree to pay the fees in effect at the time of your subscription. Fees are billed in advance on a recurring basis (monthly or annually as selected) and are non-refundable except as required by law or as expressly stated in our refund policy. We may change subscription fees on at least 30 days' notice; changes apply to subsequent billing cycles.
7. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. We do not pro-rate or refund partial-month fees except as required by law.
8. Intellectual property
All content on the Site and within the Service — including text, graphics, logos, photographs, software, and the underlying code — is owned by Carson Systems LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited license to use the Service granted to you under these Terms, no rights are granted to you in or to our intellectual property.
9. Third-party links and integrations
The Service may link to or integrate with third-party properties. Those properties have their own terms and privacy practices. We are not responsible for the content, accuracy, or practices of any third-party site or service.
10. No warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CARSON SYSTEMS LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Carson Systems LLC and its officers, members, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any third-party right.
13. Governing law and venue
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Rutherford County, Tennessee, and you consent to personal jurisdiction and venue there.
14. Changes
We may update these Terms at any time by posting a revised version on the Site. We will give reasonable notice of material changes. Your continued use of the Service after a change constitutes acceptance of the revised Terms.
15. Contact
Questions about these Terms: legal@carson.systems
Carson Systems LLC
Tennessee, USA